Refund policy

Returns and exchanges

For standard, non-custom items, please contact us within 24 hours of delivery to request a return or exchange under our voluntary policy. This does not limit any longer cancellation period or other rights provided by applicable consumer law.

UK online purchases

For eligible standard goods bought online, UK consumers may notify us that they wish to cancel within 14 days of receiving the goods, then have a further 14 days to return them. Refunds include the cost of standard outbound delivery where required by law and are processed within the applicable statutory timeframe. Goods may be inspected as they would be in a shop; a lawful deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.

Custom-made and personalised orders

We do not accept change-of-mind returns or exchanges for goods made to your specifications or clearly personalised, including custom-made boots. This exclusion does not affect your rights if goods are faulty, damaged or not as described.

Return postage and instructions

Customers pay return postage for change-of-mind returns. Where goods are faulty or not as described, your statutory rights, including any right to return-cost reimbursement, apply. Contact us with your order number and request before sending an item so we can provide the correct return instructions. Do not send parcels to an address without checking it with us first.

Email pologearhubltd@gmail.com or call +44 7308 230670.

Nothing in this policy restricts mandatory consumer rights in your country.